October 7th, 2019 begins Customer Service Week, a time to celebrate the great customer service you provide and an opportunity to raise awareness about the importance of it. Customer service isn’t just you and a buying customer. Even if you don’t have any contact with your company’s clients, or the general buying public, you still have customers. For example, the customers of the Human Resources department are fellow employees at the company. The customers on a factory line are the people at the next station down the line. The customers for the custodian are the people whose areas are cleaned.
We all have “customers” to serve, but how did it become this way and how do we serve them properly to get proper service back?
Customer Service Week is actually an international celebration. In 1992, the U.S. Congress proclaimed that it would be celebrated annually during the first full week in October. From the proclamation: