HELPFUL RESOURCES

Recent Posts

Customer Service Week, 2019

October 7th, 2019 begins Customer Service Week, a time to celebrate the great customer service you provide and an opportunity to raise awareness about the importance of it. Customer service isn’t just you and a buying customer. Even if you don’t have any contact with your company’s clients, or the general buying public, you still have customers. For example, the customers of the Human Resources department are fellow employees at the company. The customers on a factory line are the people at the next station down the line. The customers for the custodian are the people whose areas are cleaned.

We all have “customers” to serve, but how did it become this way and how do we serve them properly to get proper service back?

HISTORY

Customer Service Week is actually an international celebration. In 1992, the U.S. Congress proclaimed that it would be celebrated annually during the first full week in October. From the proclamation:

Read More

Topics: Being a Great Employee, Customer Service, Customer Service Week

OhioMeansJobs – Both online and locally

Did you know that the State of Ohio has a comprehensive job portal called OhioMeansJobs? It is a great place for resources that you should be taking advantage of! Each county in the state also has a local physical center where individuals can use various services. Whether online or in the local offices, you can search for jobs, find information about in-demand careers, partake in training and career planning and even search for schools and scholarships for your training. In Wood County, the OhioMeansJobs Center is part of Job and Family Services in Bowling Green.  In Lucas County, it’s called Work Ready Lucas County (formerly The Source) and it’s in downtown Toledo. If you need to find a specific center, you can use this map. Two of the best services that the centers provide are job training assistance, and resume and interview assistance. Let's discuss how these can help!

Read More

Topics: Establishing a Career, Preparing for an Interview, Resume, Training, Interviewing

Burn-out: an 'occupational phenomenon'

Have you ever felt so tired of a job that you feel you just can’t take it anymore?

Burn-out is an ‘occupational phenomenon’ officially recognized by World Health Organization

We all get stressed in our jobs, but if this is happening every day, you may be experiencing the occupational phenomenon known as “burn-out.”

You’re not alone.

The World Health Organization (WHO) announced in May that it was including burn-out in its International Classification of Diseases.

WHO emphasizes that it is not an actual medical condition, but it could be a reason that people contact health providers.

They say that burn-out results from “chronic workplace stress that has not been successfully managed.”

Read More

Topics: Health & Safety, Being a Great Employee, Managing Stress

Just 2 hours a week in nature can work wonders

A new study says that spending two hours a week out in nature can work wonders for your health and wellbeing.

The study, led by the University of Exeter and published in Scientific Reports, found that “people who spend at least 120 minutes each week out in nature are more likely to say they have good health and a higher psychological wellbeing that those who don’t visit nature at all.”

And it didn’t matter if the 120 minutes was in one visit or in multiple shorter visits, it found.

“The current results also suggested that it did not matter how the 'threshold' was achieved. This may be because individuals selected exposures to fit their personal preferences and circumstances. For instance, some may prefer long walks on the weekend in locations further from home; while others may prefer regular shorter visits to parks in the local area,” the study says.

Other factors – such as gender, age, occupation, ethnicity, wealth, illness and disabilities – also did not matter. The 120 minutes applied to everyone in the study.

Read More

Topics: Volunteering, Health & Safety, Being a Great Employee, Managing Stress

How to Handle Stress as a Temporary Employee

Stress is often defined as the reaction a person has when a situation exceeds a person’s ability to handle it.

Mindy Shoss, an Associate Professor in Psychology at the University of Central Florida, says work-related stress “occurs when the demands on employees are greater than the resources the employees have to meet these demands.”

Basically, people become stressed when they think they don’t have control over a situation. Temporary employees, placed in a job only until a specific project is completed or only for a specific length of time, have even less control over their work environment and their work situations than other employees.

Plus, the nature of being a temporary employee with a temporary job could result in high job insecurity, one of the causes of work-related stress.

Not all stress is bad. Wanting to do a good job when you are first hired or working to meet a deadline or production target can be stressful, but the impact of that stress is driving you to perform better. It’s when the stress you’re experiencing is negatively impacting your work, health or home life that you need to worry.

Read More

Topics: Establishing a Career, Health & Safety, Managing Stress

How to Give Constructive Criticism

As hard as it is to hear that you’re doing something incorrectly or need to improve a behavior, being the person who has to tell you can be worse.

It’s called constructive criticism and learning how to give it correctly is important for everyone, and not just in a work environment.

Constructive criticism doesn’t just come from your boss or supervisor. You may need to give suggestions for improvement to your co-workers, especially if you’re responsible for mentoring a new employee or if a co-worker’s action is impacting your performance.

So, regardless of the situation, everyone should know how to give construction criticism. Here are some hints to help you do it well.

Read More

Topics: Establishing a Career, Being a Great Employee

What is MSDS and what is the importance?

At some point in your orientation for a new job, you’ll probably be told where to find the MSDS forms or book. It’s usually assumed that you know what the MSDS is and why you need to know where to find it. However, not everyone understands what the letters stand for and why it’s important to know where to find them. Of course, if you don’t know and it seems like everyone else does, you usually don’t want to ask.

So here is an explanation of what it is and why you should care.

MSDS stands for Material Safety Data Sheet. Sometimes, it’s just SDS for Safety Data Sheet or PSDS for Product Safety Data Sheet.

The Material Safety Data Sheet is a form that gives you all the information for handling or safely working with a particular substance – usually a chemical, chemical compound or a chemical mixture. It generally gives you all the information you would need to know if you’re going to use a particular item, product or material in your job tasks.

Read More

Topics: MSDS, Safety, Training

Learning to Accept constructive criticism

No matter how much any of us tries, we all make mistakes. And even when we’re not making mistakes, we may have other flaws or negative mannerisms that impact our work. Invariably, this leads to someone trying to help us by pointing out the error of our ways.

That’s pretty much constructive criticism in a nutshell – and it’s constructive because the purpose is to help us improve.

If we truly want to improve, we must learn how to accept the constructive criticism and use it to better ourselves.

So how do we do that?

Read More

Topics: Establishing a Career, Being a Great Employee

Top 4 Reasons To Keep A Clean Work Space

It finally feels like spring when the birds begin chirping, flowers blooming and the sun is out so our temperatures climb to appropriate levels.

It’s been pretty dreary with all the rain and wind, but now our thoughts are turning to that annual ritual known as Spring Cleaning. Did you know that spring cleaning isn’t just for the home? Your work space can benefit from it too!

There are a ton of reasons why it’s important to keep your work space clean and tidy, but here are the top four:

  1. Health:

    According to research, the average desk contains 400 times more germs than a toilet seat. That’s why cleaning your desk on a regular basis, not just in the spring, is a good idea if you and your co-workers want to stay healthy.

    Don’t have a desk? Non-office work-spaces can harbor germs as well, whether on the tools, the work space or in common eating areas. Even door handles or push plates can host a colony of germs just waiting to infect the next person who touches them.

    Regular daily cleaning and periodic deep cleaning will keep those germs at bay.

Read More

Topics: Preparing for an Interview, Health & Safety, Managing Stress

Is the grass really greener? Things to consider before changing jobs

Everyone, at some point, will wonder if they should change jobs. It’s a normal feeling, whether you’re thinking about pay, opportunity or just doing something new.

If you’re a younger worker, you’re more like to actually change jobs than if you are an older worker well-established in your career.

Regardless of age, here are seven key things to consider before making that leap:
  1. Why do you want a change?

    Knowing why you’re not finding fulfillment in your current position and what things you’re looking for in a new one will help you get started in the process of switching jobs. Is it because you’re not being challenged? Are you seeking more money? Is it a bad work environment? Are there changes in the company, like mergers or financial issues, that you want to avoid?

    Whatever your reason, knowing why you’re looking to leave will help you avoid the same thing in a new position.

Read More

Topics: Establishing a Career, Preparing for an Interview, Changing Jobs, Managing Stress

Looking for additional help?

YOU'LL FIND IT HERE.

We post articles once a week on all kinds of things. Check out our posts and come back for new ones.

Some things you can expect:

  • Tutorials that help you advance your career
  • Helping teach a program/skill
  • Why we enjoy helping our community
  • Our company's journey
  • And more!

Subscribe Here!

Recent Posts