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      Call Center Technician - 3570

      A local call center is currently looking for a Call Center Technician. The position is temp to hire for 2nd shift, with a starting pay of $12.00 an hour.  Candidates will be responsible for inbound calls for equipment, including installation, break fix and troubleshooting. Must provide excellent customer service to the general public, clients, and customers. Must have computer knowledge including software/hardware knowledge. Candidates will be analyzing problems with equipment, creating tickets, resolving the issues and updating the tickets. Will provide direct support to the on-site technicians as well as working with the client that is calling in to report the problem. This person must be adaptable in handling a variety of tasks and have the ability to keep work space neat and professional in appearance at all times.  Call Cassie at 419-866-8367.

      Please send your resume to Cyoung@supplemental.comcall-center-image-group-female-smile

       

      Skills/Abilities

      • The ability to work with minimal supervision.
      • The ability to work well as a team, but able to succeed when completing individual tasks  Must have strong written and verbal communication skills
      • Consistently demonstrate an unconditional polite, professional, patient, and courteous manner in dealing with callers, visitors and all employees  
      • Ability to demonstrate initiative, independence and reliability to complete tasks
      • Ability to remain calm in stressful situations
      • Ability to respond to customers in an expeditious manner
      • Ability to effectively communicate over the telephone
      • The ability to adapt in a rapid manner to emergency dispatching needs.

      Qualifications, Experience and Education

      • High school diploma
      • Background and drug screen
      • Customer service experience
      • Excellent telephone etiquette
      • Must be well organized; demonstrate good communication skills.
      • Must have knowledge of computers and relevant software application
      • Must have knowledge of customer service principles and practices
      • Prefer printer set up experience
      • Must have keyboard skills

       


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      Similar Tags: Computer Skills, Full Time, Temp-to-Hire, 2nd Shift, Detail Oriented, Holland, OH, Call Center Representative, Managing Stress, Hiring, High School Diploma/GED, Data Entry, Weekly Pay, Troubleshooting



      More from this Recruiter:  Cassie Young

      Your new career path could start today! Contact Cassie at cyoung@supplemental.com or (419)-866-8367. Cassie's interests include Children, Dogs and Watching Sports!


      About Supplemental Staffing

      Supplemental Staffing is independently owned. We offer flexibility for client specified requests through innovative thinking and attention to detail. Our staff is trained to ensure that all of your needs are heard, understood, and that the solutions agreed upon and met. They are held accountable to meet your needs through our policies and procedures which are audited by the standards of ISO. The ISO Certification requires Supplemental Staffing to inspect all of our procedures through semi-annual audits (both internal and external) and correct any situation that does not meet the highest standards. All of our internal staff are trained and audited on our quality procedures to ensure that our clients are receiving great service consistently.

      • Safety is a special focus to us as part of our Quality Employment Solutions.
      • We emphasize continuous training to attain higher productivity for our clients.
      • We are associated with being a successful, innovative and caring company.

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